Our Performance

Glitch Probe Infotech is Jaipur Raj. based software company will work across country. These terms and conditions apply to work done from any office of Glitch Probe Infotech.

The primary area of business for Glitch Probe Infotech is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA) and Digital Media. Glitch Probe Infotech also specialises in providing highly focused E -marketing solutions such as Digital Marketing (SEO) Search Engine Optimization, Pay Per Click (PPC), e-communication strategy, Data Analysis, Reporting and research

• Glitch Probe Infotech undertake projects on a time and materials basis, unless a fixed price has been mutually agreed in writing.
• All fees are estimated and exclusive of VAT or any other taxes as may be applicable.
• Estimates are valid for 30 days from the date of issue
• Payment terms are based on prior weekly or monthly bookings which are allocations of the developer resources, unless otherwise agreed in writing.
• The client is allocated dedicated resource(s) along with the necessary functional support staff such as a Team Leader or Project Manager if requested (based on the service commissioned).
• The resource(s) would be operating out of the Indian office. The Indian office operates Monday - Saturday, 9:30 AM to 05:30 PM (India's time zone is GMT + 5:30). All the public holidays are notified in advance and communicated by the development team directly; the holidays are generally compensated by working extra hours in the evenings, at weekends or as per the agreed time schedule with the client.

Quality of Service

You deserve to have your work carried out to the highest possible standard and in an understanding and timely manner and we will always try and exceed your expectations. We value quality very highly and look to pass that on to our clients at every opportunity.

Our values are our commitment to you

• We will act with the utmost integrity, displaying integrity, professional dedication and courtesy at all times.
• All correspondence such as emails and phone calls will be dealt with promptly
• We will provide you with an alternative contact if the person you are looking for is unavailable
• We will give clear and concise information regarding your enquiry and the associated estimate and also about the project if you decide to place a booking
• We are also long standing members of the International Association of Outsourcing Providers.
• We guarantee high-quality and cost-effective servicess

How You Can Help

• Please make sure you give us clear instructions to allow us to effectively provide an accurate estimate and work to the best of our abilities on the project.
• Reply promptly to communications. The developer is on a dedicated basis, it is important he or she has tasks at all times to avoid delays (any delays may increase the time required to complete the project).
• Please tell us if you are going to be away or unable to respond to requests for information.
• If you are dissatisfied with the service being provided please tell us. We cannot resolve a problem we are unaware of
• Please regularly check your Online Project Management Area, as well as emails. We will be directing a good deal of your project communications through both.

What we will not do

• Work on a live server (unless specified). We will supply a sandbox server for development (Digital Marketing (SEO) work does take place on the live server)
• Hold the only set of data; please give us test data or a copy of the live DB
• We will not fill the developers’ day; you are requested to supply tasks at all times
• Tolerate abuse of staff members
• Contact end customers directly; projects are done in the strictest confidence
• Outsource your work to a third party

Basis of Charging Fees

• Our “Dedicated” service is supplied on a “Time and materials” based and sold in daily, weekly or monthly blocks, unless otherwise agreed in writing
• Our “Ad-hoc” or “Bucket” service is also “Time and Materials”; the service is sold in minimum 10, 20, 40 hours blocks but worked in 10 minute blocks

Acceptance of Services

• At various intervals throughout a project you will be asked to view, test and signoff certain sections. As a project is a combination of these smaller sections we ask this is done in a timely manner; delay in this process can cause delay to the project as a whole and delay the overall timeframe.
• Once Glitch Probe Infotech has fulfilled the obligated booking period purchased or the project has been completed the project shall be tested accordingly. If any failure to pass the test results from a defect which is caused by an act of omission of you, or by one of your subcontractors or agents, the project will be deemed to have passed the test notwithstanding such non-Glitch Probe Infotech defect. We may provide assistance reasonably requested by you in relation to supplying a suitable remedy of any non-Glitch Probe Infotech defect by supplying additional services. These would be offered at the current fees and prices.
• Back-up: it is the client’s responsibility to ensure they have a back-up of the work. We recommend taking back-ups of the work at all stages (we recommend an automated scheduled back-up, which can be set-up alongside any work by our server technicians). Live servers, all development work takes place “off-site” on a Sandbox environment provided by us (Digital Marketing (SEO) work does take place on the live server). On occasion, it may be requested that development takes places on live servers (time constraints, upon client request, licensing reasons for example). This is done so at your own risk. We do not take responsibility for any impact this may have to either the live site or your ability to work. We strongly recommend the use of a Sandbox server.

Our Invoices

• Payment of the advance / first invoice is an acceptance of these terms and conditions.
• The charges are calculated in accordance with Glitch Probe Infotech standard rates (which can be amended on one month’s written prior notice to you) as follows:
  1. Weekly rates are calculated on the basis of an eight (8) hour day, working a five (5) day week.
  2. Daily rates are calculated on the basis of an eight (8) hour day.
  3. Bucket rates are calculated on the basis of 10, 20, 40 hours being held against your project, all of which must be used within six (6) months of the time of booking.
• All invoices must be paid in the currency in which they are issued.
• Our invoices are issued before we start the work and need to be reconciled in order for the work to commence.
• Your project may be put on hold temporarily whilst your payment on invoices is outstanding and in that event we reserve the right to remove project files from our servers.
• Unless otherwise stated all prices are exclusive of VAT or any other taxes as may be applicable, which shall where applicable be charged by Glitch Probe Infotech to you at the current rate.

Limitation of Liability

This sets out the entire financial liability of Glitch Probe Infotech (including any liability for acts or omissions of its employees, agents or consultants) to you in respect of:

• This sets out the entire financial liability of Glitch Probe Infotech (including any liability for acts or omissions of its employees, agents or consultants) to you in respect of:
  1. Any breach of these Terms & Conditions;
  2. Any representation, statement or action contrary to contract law or omission (including negligence) arising under or in connection with these Terms & Conditions
• Nothing in these Terms & Conditions limits or excludes the liability of Glitch Probe Infotech for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation by us
• Subject to paragraph 11(2) and 11(4) Glitch Probe Infotech shall not be liable for:
  1. Loss of Profits;
  2. Loss of Business;
  3. Depletion of goodwill and/or similar losses;
  4. Loss of anticipated savings;
  5. Loss or corruption of data or information, or;
  6. Any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses
• Glitch Probe Infotech total liability to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to the total charges paid for the Services by you during the 12-month period immediately before the date on which the cause of action first arose, or if the cause of action arose during any period before 12 months had elapsed from the date of our first Invoice, during that shorter period.

Termination

Without prejudice to any other rights or remedies which Glitch Probe Infotech may have we reserve the right to terminate the project or services without liability to you if:

• You fail to pay any amount due to us on the due date for payment, and remain in default not less than 7 days after being notified in writing to make such payment.
• You commit a material breach of any of our other terms and conditions of business, where the breach is incapable of remedy, or (if the breach is capable of remedy) you fail to remedy the breach within 14 days after being notified in writing to do so.
• You breach any of our terms and conditions of business in such a manner as to reasonably justify the opinion that your conduct is inconsistent with your having the intention or ability to give effect to the terms of the agreement between us.
• You are made bankrupt, a winding-up order is made against you or you become subject to any insolvency procedure including administration, liquidation or a voluntary arrangement with your creditors pursuant to the Insolvency Act 1986 or other insolvency legislation
• During development the project becomes unworkable or undeliverable, except where this arises from a fault on Glitch Probe Infotech' part.

On termination of the project for any reason

• You shall immediately pay to us all of Glitch Probe Infotech outstanding unpaid invoices and interest (if any), in respect of services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt.
• We reserve the right to apply interest at 8% above the Bank of England base rate per annum, calculated on a daily basis on any ledger account or individual invoice unpaid after thirty days from the date of the invoice date. Alternatively, at our discretion we may decide to apply the provisions of the Late Payment of Commercial Debts (Interest) Act 1998.
• All outstanding invoices subject to clause 12.2.2 will be immediately due and payable, regardless of the date of the invoice. In addition, you will be liable to pay us any costs arising in the pursuance of recovery of overdue invoices, howsoever incurred.
• All licenses granted by Glitch Probe Infotech under the project shall terminate.
• The accrued rights of Glitch Probe Infotech and liabilities of you as at termination shall not be affected.
• In the event that we are terminating our services to you, you will be notified via email from our administration team: conatct@glitchprobe.com to the primary email on your account.
• In the event that you need to terminate our services to you, please notify us via email to our administration team: contact@glitchprobe.com please also copy your Project Manager and Developer

Warranty

The Customer must notify Glitch Probe Infotech Project Manager in writing during the thirty (30) calendar days Warranty Period if the Customer identifies an error in the code / system / program written by Glitch Probe Infotech. Once it has been agreed Glitch Probe Infotech will correct any errors that we made in the construction of the code / system / program at no cost. Glitch Probe Infotech reserves the right to define a bug/error/issue.

Use of Online Project Management Area, Glitch Probe Infotech Projects (DSP)

• Access to the project management area is granted on a temporary basis to aid in the smooth running and administration of your project. We may suspend, withdraw, discontinue or change all or any part of the project management area without notice. We will not be liable to you if for any reason the project management area is unavailable at any time or for any period.
• You are responsible for ensuring that all persons who access the project management area are aware of the terms and conditions and that they comply with them.
• If you are provided with a username and password as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.
• We have the right to disable any username or password whether chosen by yourself or allocated by us, if in our reasonable opinion you have failed to comply with any of the provisions of the terms of use.
• We are the owner or the licensee of all intellectual property rights associated with the project management area and the material published on it.
• We do not guarantee that the project management area will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the project management area. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect and affect your computer equipment or platform including data or other proprietary material due to your use of the project management area or your downloading of any content on it, or on any website linked to it.
• You must not misuse the project management area by knowingly introducing viruses, Trojans, worms or other harmful material which is malicious or harmful to the technology being used. You must not attempt to gain unauthorised access to the project management area or the server where it is hosted.

Intellectual Property Rights

• Subject to Clauses 15(4) and 15(5) below, each party reserves all its proprietary rights in its Confidential Information and no rights or obligations, other than those expressly recited herein, are granted or to be implied. In particular, no license is hereby granted directly or indirectly under or in respect of any invention, discovery, patent, copyright or any other intellectual property right now or in the future held, made, obtained or licensable by the Disclosing Party. The property in all Confidential Information disclosed pursuant to an agreement / contract / project shall, subject to any right of any other owner, remain with the original owner / party.
• Use of Intellectual Property: Each party acknowledges that the other party owns or licenses Intellectual Property related to its or its affiliates’ existing businesses and such Intellectual Property may be used and further developed in the course of this Agreement. Each party understands that the other party intends to continue to develop and commercially exploit its own Intellectual Property during and after the term of this Agreement.
• Prior Intellectual Property Rights: All Intellectual Property rights owned by a party as of the Effective Date (“Prior IP”) shall remain the property of such party and no licenses or other rights with respect to such Intellectual Property are granted to the other party except as expressly set forth in an agreement or a later agreement. Each party shall have the burden of proof concerning the Intellectual Property it claims as its Prior IP
• Developed Intellectual Property for clients: All right, title and interest of every kind and nature, whether now known or unknown, in and to any Intellectual Property created, written, developed, furnished or produced by us during the term of the agreement / project, whether alone or jointly with others and whether or not during work hours, that are within the scope of the agreement or any applicable Statement of Work shall be the exclusive property of the client (subject to the other conditions and specifically the payment of all the dues). As used herein, the term “Intellectual Property” shall include, without limitation, any inventions, technological innovations, discoveries, designs, formulae, know-how, processes, patents, trademarks, service marks, copyrights, computer software, ideas, creations, improvements to all such property, and all recorded material defining, describing or illustrating all such property, whether written or not and whether stored in plain or in code form.
• Glitch Probe Infotech understands that it shall have no right, title or interest of any kind or nature in or to any item of Intellectual Property, or in or to any results and/or proceeds from any item of Intellectual Property created or developed for the client (once final payment has been received). Glitch Probe Infotech agrees to assist the client, at the client’s expense, to obtain patents, copyrights, trademarks, service marks and similar protections in all countries on any item of Intellectual Property, and agrees to execute any and all documents necessary to obtain such patents, copyrights trademarks, service marks and similar protections in all foreign countries in the name of client. Glitch Probe Infotech further agree to assist the client or its nominees in the performance of any lawful acts that the client, at its discretion deems necessary to secure proper patent, copyright, trademark, service mark and other protection for any item of Intellectual Property or Improvements thereon, and to vest in the client the entire interest therein all countries.

Procedures for Resolving any problems

We aim to give you a high quality and efficient service at all times. However, if at any time you are unhappy with the service that you receive, including our invoices, please raise your concern, in accordance with 13(b), in the first place to:

• Your Developer if working under Design & Development Model A or Model D.
• Your Project Manager if working under an appropriate Model.
• If your concern is regarding invoices then please raise with our Accounts Team.

No derogatory comments

• We work to a high standard and we value our business reputation. In the unlikely event that you are dissatisfied with any of our work, you should raise your concern as stated in Clause 16 above. It is a condition of our contract with you that you will not make any critical or derogatory comment about Glitch Probe Infotech to any third party, and you will not publish any such comment, whether on a website, via the Internet or otherwise. Any breach of this clause may result in legal proceedings being issued against you.
• The contract between Glitch Probe Infotech and the Customer shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• These terms and conditions of business constitute the entire agreement between us, and extinguish all previous agreements, promises, warranties, representations and understandings between us, whether written or oral.

Non-Compete Clause

During the term of this Agreement, you will not, directly or indirectly, solicit or do business with any Developer or Employee (as defined below), or entice, induce or assist any Developer or Employee to cease employment with Glitch Probe Infotech (or any member of the Group) or to become a Developer or Employee of any other person or entity engaged in any competitive activity. For purposes of this paragraph, a “Developer” means: (i) any permanent Developer or Business Analyst, or any other employee of any member of the Group with whom you had contact (including contact with Confidential Information) as an employee of Glitch Probe Infotech during the twelve (12) consecutive calendar months after termination of employment from Glitch Probe Infotech (or any member of the Group); or (ii) any Developer of any member of the Group who during the twelve (12) consecutive calendar months preceding their termination of employment from Glitch Probe Infotech has: (A) made or received a written proposal in which they participated or to which they had access on behalf of any member of the Group. An Employee means any individual with a Contract of Employment (regardless of length) with Glitch Probe Infotech.

• You must not do the following things either during your business relationship with us or within twelve (12) months of the end of that relationship:

  1. Commission work from our clients, or attempt to solicit work from our clients.
  2. Engage any of our developers or other employees in a contract for services or a contract of employment (All our developers have a clause in their contracts prohibiting business relationships with our clients).
  3. Commission work directly from any of our developers or other employees, or attempt to do so.
  4. As Glitch Probe Infotech is an international business which operates from different countries over a substantial part of the world, and as information technology services are by their nature international, the provisions of Clause 20.1 above apply throughout the world.
  5. Any breach of Clause 20.1 will result in a claim against you for damages, which will include a claim for loss of profit and any other loss or expense which we incur as a result of your breach.